ChiBalls are some of the safest equipment that can be used for complementary therapy or during pregnancy. ChiBalls comply with the world’s strictest environmental regulations, including the Californian state legislation proposition 65 which prohibits the use of over 550 chemicals that are known to the State of California to cause cancer, birth defects or other reproductive harm. The prohibited list contains a wide range of chemicals, including phthalates, BPA, dyes, solvents, pesticides, drugs, food additives, and by-products of certain processes.

Your ChiBall™ is uniquely handcrafted and infused with a ChiAroma™, and may vary slightly in size, texture and colour. These variations are perfectly normal and add to the character of your ChiBall™.
ChiBalls are made from plasticised PVC and comply with the world’s strictest environmental regulations, including the Californian state legislation proposition 65 which prohibits the use of over 550 chemicals that are known to the State of California to cause cancer, birth defects or other reproductive harm. The prohibited list contains a wide range of chemicals, including phthalates, BPA, dyes, solvents, pesticides, drugs, food additives, and by-products of certain processes. We have tried to ensure your ChiBall contains nothing harmful!

All our products are made in Australia.  Our ChiAroma is made from ethically sourced essential oils, teatree oil which is added for it’s anti-viral, anti-bacterial and anti-fungal properties, purified water and a natural plant based emulsifier which binds it all together.  The ChiAroma’s are made by Buckley and Philips who are based in Victoria.

Inflating your ChiBall™ for the first time:
Remove the plug from your ChiBall™.
Hold your ChiBall™ against a hard surface and insert the inflator tube.
Do NOT over inflate. Blow into the inflator tube until your ChiBall™ attains desired firmness. (If you don’t have an inflator tube, you can simply blow directly into your ChiBall™’s valve or use a drinking straw.)
Quickly remove the inflator tube and pinch the plug hole with your fingers to prevent the air from escaping, and insert the plug into the hole.
Do not over inflate the ChiBall with a mechanical pump. The ball should be soft when correctly inflated and is not designed to be inflated under pressure.
After repeated use, your ChiBall™ will no longer need the inflator tube. For some ChiBall™ exercises it may be necessary to reduce the size of your ChiBall™. To re-inflate, simply remove the plug, balance the ChiBall™ in the palm of your hand and allow the external air to draw back into the ChiBall™.

Each Chiball is tied to an energy phase from the yin yang energy cycle and represents one of the five elements – Wood, Fire, Earth, Metal and Water. Each of the elements has yin and yang associations and each of the ten ChiBalls represent the yin or yang of each of the five elements.

The Original 6 DVDs created by Monica between 2006 and 2008 (Energise and Tone, Release and Relax, Awaken Your Spine, Posture and Flexibility, Dance of the Dragon and The Power of Relaxation) were produced in PAL format.  This format is suitable for use in Australia and Europe or an any PC/Mac.  If you are based in North America you will need an NTSC version of the DVD.  We are happy to provide these FOC when you purchase the PAL version, however the NTSC disc will be a burnt DVD not pressed.  In 2009 a new format became available which allows the DVDs to be dual formatted in NTSC and PAL.  As such all other DVDs produced after this date will play on any DVD player.  In future we expect DVDs to become obsolete and all video will be made available for download or streaming similar to our CDs.

Our store is located in Australia.  If you’d like to order from your local distributor, visit chiball.com and select your nearest country from the drop down menu. We want your shopping experience to be an easy and hassle-free process. Please let us know if you have any problems. You can call us to order on +61 (0)8 8121 9770, or email us at sales@chiball.com if you are unable to use the online store.

Digital products and training manuals or videos are delivered to your inbox as soon as your payment clears.  All physical orders are dispatched with Australia Post within 48hrs of receiving your payment from our warehouse in Adelaide South Australia. Orders within Australia can take upto 7 days to arrive. Overseas orders can take between 3 and 6 weeks depending on clearance by import customs agents. Unfortunately we have no control over customs delays or additional charges you may incur from customs and import duties. We strongly advise you to order from a distributor in your own country if you are able. If your order has not arrived after 7 days in Australia or 6 weeks on international orders, please contact us at sales@chiball.com

We fully respect your consumer rights within the country where you took delivery of your products. We want you to be completely satisfied with every purchase you make with us. If you are not fully satisfied with a product you ordered or received, we’ll refund or exchange it.

Exchange and Returns Polcy
If for any reason you are unhappy with your purchase, you can return the item to us in its original packaging and condition within 14 days of receipt and we will refund or exchange the product.
If your product was damaged in initial transit, we will send you a replacement.

Returns
We can only accept the return of opened items if they are faulty, and we will provide you with a refund or replacement. Please note that we reserve the right to send back opened items to you that have been returned to us after 14 days unless they are faulty.
If you wish to return your purchase to us for any reason, please contact us at sales@chiball.com. We will then advise you on how to return the product to us. Any product received without prior notice will not be processed.